The voluntary international UP warranty covers material and manufacturing defects for all EN and LTF certified paragliders and is valid for a period of 2 years from the date of delivery of the new paraglider. The international UP warranty covers the reimbursement of the costs for necessary replacement parts and the labour costs associated with the replacement or repair of the defective parts, provided that UP International has acknowledged a material or manufacturing defect. The international UP warranty does not cover canopies that have been involved in an accident or that have been modified or altered. The warranty does not cover parts that need to be replaced due to normal wear and tear. In addition, color changes in the fabric material used and damage caused by solvents, chemicals, fuels, sand and/or salt water, as well as improper handling of the paraglider and force majeure, are excluded from the warranty. UP reserves the right to decide how the manufacturing or material defect will be remedied (replacement part delivery, repair or equivalent replacement).
In Germany, Austria and Switzerland, the UP warranty is extended to 36 months if the first 2-year-check is carried out directly by UP International or our Swiss service center. In addition to the voluntary warranty, the statutory warranty of the respective country in which the paraglider was purchased also applies.
The warranty is subject to the following conditions:
The wing has been used within the permissible operating limits according to the manual and has been maintained and cared for in accordance with the applicable specifications issued by UP International. This includes, in particular, careful drying, cleaning and storage.
- The wing has only been used within the applicable guidelines. All applicable licensing requirements have been met
- All flights must be fully documented in the logbook, including the respective flight duration and flight area
- Only original UP spare parts have been used and inspections, replacements and/or repairs have been carried out and properly documented exclusively by UP International or by certified maintenance organizations
- The voluntary warranty is granted only to the first owner of the glider for exclusively private use
- The glider has been registered within 14 days of delivery at: http://www.up-paragliders.com/de/service/product-registration
- The defect is reported by the customer to the dealer immediately after it occurs
UP International does not assume any responsibility or provide any replacement beyond the obligations stated above. However, a goodwill arrangement is possible.